For custom stair and railing projects for new construction or renovations, we follow a Design – Craft – Install process. This allows us to pay attention to the right details at the right time to ensure you get a well-crafted product for your home. Either send us photos of your existing stair/railing system or come and see us as soon as you have a blueprint so we can review the design and avoid potential design problems early in the project.
We recommend that our customers review our gallery and product pages to establish a vision for their project. Once a direction has been decided upon, we can guide the client in their design choices. Either send us photos of your existing stair/railing system or come and see us as soon as you have a blueprint so we can review the design and avoid potential design problems early in the project. Visit our showroom where we will guide you through our product options and offer advice tailored to your project needs and aspirations. We will provide an initial estimate based on the photos or blueprint. If this initial estimate is acceptable, we will send our foreman out for final onsite measurements. Using the final measurements from site, we will revise the estimate, if necessary, and issue our final estimate. Once the estimate is accepted, we require a deposit.
For more complex stair designs, we may need to be in close communication with your framers during the framing process. We will offer assistance in the measurement and layout of any stair related framing to ensure all details are accounted for. Once the framing is completed in your home, we measure onsite to confirm the original specifications and if necessary, make changes to the design and estimate. All hardwood project materials are built in our shop by experienced craftsmen. We will either assemble a stair in its entirety in our shop or, if necessary, assemble piece by piece in place in your home.
The best time to install a stair in most cases is before drywalling. Your stair will be wrapped and protected against potential damage. Once your walls are primed and ceiling is textured, we will install your railing. Due to the lengths of material our installers handle (all pieces are cut and fit on site so dust should be expected), they need a large amount of space to work in. Depending on the scope of the project, this may be a multi-day process and we may need the house to ourselves. Upon completion of installation and finishing touch-ups, final payment is due.